[     Business case listing ](/en/business-cases "  Business case listing")



 

 

 

### A NEW DIVISION OF RESPONSIBILITIES

Every stakeholder has a clearly defined role in the structure adopted in Rialto: the city owns the infrastructure, sets rates and defines and monitors performance standards; Rialto Water Services finances the investment needed to upgrade and develop the networks; and Veolia is responsible for operational management and improving service performance.

### A SOLUTION TO THE BUDGET CONSTRAINTS FACED BY CITIES IN THE US

Rialto’s new concession provides a way of refinancing the city’s water distribution network and wastewater collection system without resorting to privatization. The concession provides the capital needed for infrastructure renovation and replacement, which in turn improves the services’ financial situation.

Veolia has signed into a 30-year contract that includes hiring all the city’s municipal workers.



 

 

 







 

 

 



We've worked with Veolia for several years and this arrangement allows for both service continuity and optimal performance. For the residents of Rialto, this is the best guarantee for quality service.

 

Mike Story

 

City Administrator in Rialto

 

 

 

 

 





## Key Figures



 

 

 



30-year contract



 

 

 

 

 

 



 

101,700  
residents



 

 

 

 

 

 



 

 

 





## Customer benefits

- Operational excellence: improving service performance
- Controlled costs
- High level of satisfaction among residents for quality of service

## Solutions

- Water conveyance: distribution of drinking water; collection and conveyance of wastewater; network operation, maintenance and optimization.
- Customer management: customer relations, customer account management, metering