[     Business case listing ](/en/business-cases "  Business case listing")



 

 

 

**A NEW SERVICE MODEL**  
As the leading Western private-sector water services company in Japan, Veolia Jenets provides customer management services for municipal clients including the cities of Tokyo, Osaka and Kyoto. Veolia’s activities in Japan illustrate the company’s ability to provide local authorities with methods and expertise designed to optimize service performance without investing or privatizing local operators.

**INNOVATION AND RESPECT FOR THE ENVIRONMENT**  
Veolia Jenets designs innovative solutions that help protect the environment, such as the new, ultra-modern call center that opened in 2014 in Narita, 65 km from Tokyo. The company has been using a fleet of electric vehicles since 2012.



 

 

 



Our day-to-day challenge in Japan is to change the rules of the game. It’s a very modern country but it still has a long way to go in terms of optimizing and organizing its public utilities.

 

Christian Jersalé 

 

Former Country Executive Director, Veolia Japan

 

 

 

 

 





## Key Figures



 

 

 



20% of the population signed up as Veolia customers



 

 

 

 

 

 



 

10 million water meters managed by Veolia



 

 

 

 

 

 



 

 

 





## Customer benefits

- Operational excellence: improving service performance
- Controlled costs
- High level of satisfaction among residents for quality of service

## Solutions

- Customer relations: multi-channel management, management of customer accounts, meter reading
- Data management and smart services: remote meter reading, management of consumption data